1. Digital delivery and withdrawal

STAY ÉDIT is digital content supplied immediately after payment and completion of the diagnostic. At checkout you expressly request immediate delivery and acknowledge that, if you are a consumer, any applicable 14-day withdrawal right ends when delivery begins. A change of mind after the report has been generated or access has begun is therefore not normally refundable.

This does not affect mandatory rights where the product is not delivered, is defective or is not as described.

2. When we will provide a remedy

• You were charged more than once for the same order.
• Payment succeeded but a technical failure prevents delivery and we cannot restore or redeliver the product within a reasonable time.
• The delivered digital content materially differs from the product description or is technically unusable, and repair or replacement is impossible or unsuccessful.
• A refund is otherwise required by mandatory law.

Depending on the issue and applicable law, the remedy may be restored access, redelivery, correction, a proportionate price reduction or a full refund.

3. What is not normally refundable

• Dissatisfaction with the commercial score or recommendations when the product works as described.
• Outcomes caused by inaccurate, incomplete or outdated information submitted by the buyer.
• Failure to implement the plan or achieve a particular revenue, occupancy or ranking result.
• Loss of a private report link where access can be safely restored.

4. How to request help or a refund

Email hello@houseofedit.studio with the delivery email, property name, approximate purchase date and a short description of the problem. Do not send full card details. We may request reasonable evidence or ask you to try a safe troubleshooting step.

We acknowledge requests promptly and aim to give a decision within 7 business days. Approved refunds are returned to the original payment method, normally within 14 days of approval; bank or card processing times may add delay.

5. Consumers

Nothing in this Policy limits mandatory consumer remedies. Bulgarian consumers may also contact the Consumer Protection Commission. Consumers in another EU/EEA country may contact their competent national consumer authority. The former EU Online Dispute Resolution platform is no longer in operation.

6. Chargebacks

Please contact us first so we can investigate and resolve the issue. This does not remove any right to contact your card issuer, Stripe or a competent authority.